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Terms of Service

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Legal Terms of Service (Full Version)

Effective Date: June 1, 2025 (Updated July 27, 2025)
Applies to: All wholesale transactions conducted via www.BobWAnderson.com/dogs or affiliated ordering platforms.

1. Wholesale Status and Tax Documentation

All purchases are intended for resale and qualify as wholesale transactions. Buyers must provide a valid state resale certificate (also referred to as a wholesale certificate or tax-exempt certificate) before any invoice is issued or order fulfilled. The seller reserves the right to withhold processing until such documentation is received and validated.

2. Returns and Exchanges

For unsigned paperback editions purchased through wholesale distributor Ingram, a standard Returnable/Destroy policy is now in effect; however, please note that the "Returnable" status indicator on Ingram's site will appear by 8/1/25. Retailers ordering via Ingram may return unsold copies in accordance with Ingram’s return procedures, which are handled separately from direct author sales.

However, orders placed directly through this website for hand-signed editions or hand-signed custom-packed prints are final and non-returnable due to their personalized nature. Buyers placing orders directly are encouraged to begin with smaller test orders to assess customer demand before committing to larger quantities.

3. Pricing and Estimate Validity

Prices are subject to change without prior notice. However, any estimate approved by the buyer in writing will remain binding for a period of fifteen (15) days from the date of issuance, unless otherwise stated.

4. Production and Fulfillment Timelines

As all items are individually signed and processed by the author/artist, fulfillment timelines may vary. In cases of high order volume, supply chain delays, or backordered materials, shipment may be delayed by up to several weeks. Orders will not be invoiced until they are ready to ship. Payment is not required until the invoice is issued and received by the buyer.

5. Shipping and Damage Claims

The seller will package all items with care and arrange shipping with appropriate insurance. If items arrive damaged, the buyer must notify the seller in writing within five (5) business days of delivery and include photographic evidence of both the packaging and the affected items. The seller will submit an insurance claim on behalf of the buyer and arrange for a replacement shipment at no additional cost, provided the claim is accepted by the carrier.

6. Limitation of Liability

The seller is not liable for indirect, incidental, or consequential damages resulting from the use of, or inability to use, the products sold. Liability is limited to the original purchase price of the affected goods.

7. Dispute Resolution and Waiver of Litigation

By placing an order, the buyer agrees to resolve any disputes, concerns, or misunderstandings directly and in good faith with the seller. The buyer expressly waives the right to pursue litigation or arbitration and agrees that informal, direct communication shall serve as the exclusive method for dispute resolution.

8. Reserved Inventory Response Window

To ensure your reserved books and prints are held just for you, we kindly ask that you respond to your Estimate within 48 hours. If we don’t hear back, we may reallocate your reserved items to other customers to keep things flowing smoothly. No pressure at all—we’re just trying to keep our little creative studio running efficiently. If you respond after 48 hours with approval, we may need a little extra time to reproduce your order.

9. Acceptance of Terms

Submission of an order via the seller’s designated order form constitutes full acknowledgment and acceptance of these Terms of Service, including both the Friendly and Legal Versions, whether read in full or not.